1. Introduction
Welcome to our privacy policy.
At Nyumba365, owned by Mudi Software Solutions Ltd., we prioritize your privacy and the protection of your personal information, which is vital to maintaining your trust. To offer our full range of products and services, we need to collect and process some of your information. This policy outlines how we collect, store, use, and protect personal information that can identify you or another specific person.
The purpose of this policy is to describe the way that we handle your personal information.
2. Audience
This policy applies to you if you use our mobile applications, order our products or services, are an estate agency utilizing our services, or contact us by phone, SMS, email, letter, or in person.
This policy applies to you under certain circumstances.
3. Personal information
Name
App functionality, Account management
Email address
App functionality, Account management
Address · Optional
App functionality, Personalization, Account management
Phone number
App functionality, Account management
4. Acceptance
Acceptance Required: By accessing our website or using our services, you accept all terms of this policy. If you disagree, you cannot use our website or services.
Legal Capacity: You must be at least 18 years old and have the legal capacity to enter binding contracts.
Deemed Acceptance: Accepting this policy means you have read, understood, and agreed to all its terms.
Your Obligations: Only provide your personal information or that of others if you have their permission.
5. Changes
We can change this policy at any time, and all updates will be posted on our mobile application. The latest version will replace all previous versions. If you disagree with any changes, stop using our mobile application. If you continue to use our website or services after being notified of any changes to the terms, you will be considered to have accepted the updated terms.
6. Collection
6.1 Purposes for collection
We may use or process any product, service, or optional information you provide to us as outlined in this privacy policy. This processing includes collecting, disclosing, and combining your personal information with other data. We typically collect and process your personal information for various purposes, including:
Products or Services Purposes: Collecting orders or requests for and providing our products or services.
Marketing Purposes: Conducting lawful marketing activities.
Business Purposes: Engaging in business intelligence and analytics, product improvement, internal audits, accounting, business planning, joint ventures, disposals of business, and other proposed or actual transactions.
Legal Purposes: Handling claims, complying with regulations, and ensuring good governance.
We may use any of your personal information that you provide to us for the purposes indicated in this privacy policy.
6.2 On registration
When you register on our mobile app to create an account, you will no longer be anonymous to us. Registration requires you to provide specific personal information on our mobile app. This personal information will include:
- your first name and surname;
- your email address;
- your telephone number;
We will use this personal information to fulfill your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
We collect certain information on registration, when you register on our website.
6.3 On product order or service request
When you order a product or request a service from us, you may voluntarily provide additional personal information.
To place a listing, you will need to provide the following personal information:
- Province, city, suburb
- Street address, property location coordinates
We use this information to ensure users can find your listing in our search results. We require your street address to show the location of your property on a map, if you requested this service.
We use third party payment providers to manage online card and EFT payment transactions to place listings or buy additional services. Payment information is collected over a secure online payment gateway provider.
All payment transactions processed are encrypted and provided by third parties. Your payment card or mobile number information is used solely to process payment for your listing. We retain no record of your payment card details.
Property enquiry service (Contact Owner or Estate Agent)
We also offer a service that enables potential buyers/tenants to contact the Estate Agent or Estate Agency regarding a specific listing. You will need to provide the following personal information:
- Your first name and surname
- Your email address
- Your telephone number
6.4 Communicating with us
When you communicate with us through our customer service channel, you may be requested to provide personal information to us such as your name, email address, and contact details. We will use this in order to help resolve your query or complaint.
6.5 From the Mobile App
We automatically receive device ID for analytics purposes.
7. Disclosure
7.1 Regulators
We may disclose your personal information as required by law or governmental audit. Information shared in this way will not be used for marketing purposes.
7.2 Law enforcement
For the purposes of the prevention or detection of offenses, and/or the apprehension or prosecution of offenders, we may share any information obtained or collected by us with the Police, other public or private sector agencies, or representative bodies in accordance with the relevant legislation.
We may disclose personal information if required:
- by a subpoena or court order;
- to comply with any law;
- to protect the safety of any individual or the general public; and
- to prevent violation of our customer relationship terms.
We may disclose personal information to third parties if required for legal reasons.
7.3 Employees
We may need to disclose personal information to our employees that require the personal information to do their jobs.
7.4 Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the mobile app and landing website page https://nyumba365.com. If you are concerned about your personal information migrating to a new owner, you may delete your personal information.
8. Security
Data is encrypted in transit
Your data is transferred over a secure connection
You can request that data be deleted. We provides a way for you to request that your data be deleted.
Accurate and up to date
We strive to maintain the accuracy, completeness, and currency of the personal information we collect for the purposes outlined in this policy. Periodically, we may ask you to update your information through the mobile app. You can review or update any personal details we have about you by accessing your account on the mobile app. To ensure your protection and the security of your personal information, we verify your identity before granting access to your account or making any changes.
9. Retention
We will keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless:
- Retaining the information is required or permitted by law, or
- You have given consent for us to retain it.
Throughout the retention period, we will uphold our confidentiality obligations and refrain from sharing or selling your personal information. Your information may be stored in physical or electronic records as we deem appropriate.
10. Transfer to another country
We may transfer your personal information to and process it in a foreign country outside of where it was collected. This may involve storing your personal information on servers located in a foreign country with data protection laws that may be less stringent than those in your own country. By using our services, you consent to the processing of your personal information in such foreign countries.
11. Removing
You may choose to remove the personal information you have submitted to us, by clicking the profile under your user account and click delete me.
12. Enquiries
If you have any questions or concerns arising from this privacy policy or the way in which we handle personal information, please email Support.
